Documentation users can focus on, with an easy path back into the app.
Browse category pages, go deep on specific articles, and answer product questions in a clean standalone view instead of inside the dashboard shell.
Browse Topics
Start with billing, custom models, feature locks, or failed generations.
How credits, plans, and purchases work
Understand the difference between current plan, credit balance, and your latest pack purchase.
Quick Start
Recommended first reads
How credits, plans, and purchases work
Understand the difference between current plan, credit balance, and your latest pack purchase.
What happens after I buy Basic, Standard, or Business
Set expectations for plan upgrades, credit balance changes, and where to verify the purchase.
How to create your first AI generation
Walk new users through the shortest path from upload to a successful result.
Credit system FAQ
Answer the most common user questions about when credits are charged, refunded, or left untouched.
How to upload your own custom model
Show users where the feature lives, what to upload, and how it becomes available in Generate.
Popular Topics
High-intent support pages
Billing & Credits
Why my plan still shows Free after purchase
Troubleshoot the most common reasons a purchase is visible but the current plan has not updated yet.
Billing & Credits
Payment succeeded but credits did not update
Give users a quick checklist before a billing issue turns into a support ticket.
Billing & Credits
Credit system FAQ
Answer the most common user questions about when credits are charged, refunded, or left untouched.
Custom Models
How custom model status works
Explain Draft, Processing, Ready, Failed, and Archived so users know when to wait or escalate.
Generate Studio
Why some features are locked on my plan
Clarify that feature access follows plan level, not just available credits.
Generate Studio
What happens if a generation fails
Set expectations for failed jobs, refunds, and the information support needs to investigate.
Contact Support
How to contact support fast
Show users what information reduces back-and-forth when they need help from the team.
Browse By Category
Move from overview to article-level guidance
Start Here
Learn the product flow in one pass
Understand plans, credits, and the first generation workflow before you start experimenting.
How credits, plans, and purchases work
Understand the difference between current plan, credit balance, and your latest pack purchase.
What happens after I buy Basic, Standard, or Business
Set expectations for plan upgrades, credit balance changes, and where to verify the purchase.
How to create your first AI generation
Walk new users through the shortest path from upload to a successful result.
Payments
Understand balance, top-ups, and plan display
Make billing transparent with clear answers on purchases, credits, and what changes after checkout.
Why my plan still shows Free after purchase
Troubleshoot the most common reasons a purchase is visible but the current plan has not updated yet.
How credits are used for 1K, 4K, and premium actions
Help users understand why different settings consume different amounts of credit balance.
Payment succeeded but credits did not update
Give users a quick checklist before a billing issue turns into a support ticket.
Private Personas
Bring your own model images into the studio
Show users how to upload, prepare, and troubleshoot private model images for better outputs.
How to upload your own custom model
Show users where the feature lives, what to upload, and how it becomes available in Generate.
Best photos for custom model uploads
Improve custom-model quality by helping users choose stronger reference images.
How custom model status works
Explain Draft, Processing, Ready, Failed, and Archived so users know when to wait or escalate.
Create Faster
Make sense of settings, locks, and failures
Explain feature gates, generation choices, and what to do when a job does not behave as expected.
Why some features are locked on my plan
Clarify that feature access follows plan level, not just available credits.
What happens if a generation fails
Set expectations for failed jobs, refunds, and the information support needs to investigate.
How to choose the right setup for the first try
Reduce failed or weak generations by guiding users toward simpler, more compatible choices first.
Results
Find, review, and download finished work
Help users relocate completed jobs and understand what to check when results look missing.
Access
Handle sign-in, verification, and access issues
Cover the account flows users need most when they are blocked from using the product.
How to sign in, verify email, and reset password
Cover the core account-access flows so users can regain entry without confusion.
How Google sign-in works
Explain how Google sign-in creates or links an account when the email matches.
How to request account deletion and data deletion
Explain the support path users can take when they want their account removed or their data reviewed for deletion.
Escalation
Make support requests faster to resolve
Give users a clear path to escalate product, billing, and generation issues with the right details.
How to contact support fast
Show users what information reduces back-and-forth when they need help from the team.
When to use feedback vs direct support
Help users choose the right escalation path for product ideas versus account-blocking issues.
Need More Help?
Route users from docs into support without losing momentum.
When the answer is not in the docs, send people to feedback for product suggestions or direct support for billing, access, custom-model, and generation issues.