When are credits deducted
Credits are deducted only when a valid generation or premium action actually begins. A blocked upload, invalid garment image, canceled checkout, or failed payment should not deduct credits.
Users should think of credits as usage units tied to successful workflow start, not merely to opening a popup or browsing the product.
- Opening a payment popup does not spend credits
- Closing payment before completion does not grant credits or upgrade the plan
- Invalid garment uploads should be blocked before generation starts
- Feature locks depend on plan tier, not just on available credits
When credits can be refunded
If a generation fails after the workflow has started and the job qualifies for a reversal, the system should refund eligible credits automatically.
Users should still check Billing or contact support if the refund does not appear after a reasonable delay.
- Failed job after debit: usually eligible for automatic refund
- Canceled payment before confirmation: no refund needed because no credit grant happened
- Manual billing corrections may be handled by support or admin review when needed
What purchases change
A successful purchase can do two things at once: add credits and raise the user into Basic, Standard, or Business depending on the pack that was bought.
If the account already has a higher entitlement, a smaller later top-up should add credits without downgrading plan access.
What to do when something looks wrong
If a user believes credits were deducted incorrectly, the fastest path is to gather the account email, payment ID or job ID, purchase time, and a screenshot of the billing page before contacting support.