What every good support request includes
Support issues move faster when the user includes enough detail to identify the account, payment, or generation involved.
- Account email
- Payment ID for billing issues
- Job ID for generation issues
- Screenshot of the problem
- Approximate time of the issue
- A short note on what was expected versus what happened
Common issue examples
Good examples include a Basic purchase still showing Free, a custom model stuck in Processing, or a failed generation where credits were not refunded.