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Billing & Credits2 min read

Payment succeeded but credits did not update

Give users a quick checklist before a billing issue turns into a support ticket.

Help CenterBilling & CreditsPayment succeeded but credits did not update

Immediate checks

A refresh and a quick billing review solve many cases because the purchase data may have landed but the session is still stale.

  1. 1Refresh the Billing page.
  2. 2Check Last Purchase.
  3. 3Sign out and sign back in.
  4. 4Wait a minute and try again.
  5. 5Confirm the purchase was made on the same account.

What support needs

If the credits still do not update, support can investigate faster with a payment ID, account email, pack name, purchase time, and a screenshot.

Need A Human Touch?

Escalate with the right details and get a faster answer.

When the article does not fully solve the problem, the fastest support requests include the account email, payment ID or job ID, a screenshot, and the approximate time of the issue.

Support checklistOpen feedback