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Billing & Credits3 min read

Why my plan still shows Free after purchase

Troubleshoot the most common reasons a purchase is visible but the current plan has not updated yet.

Help CenterBilling & CreditsWhy my plan still shows Free after purchase

Start with the basics

This issue is usually caused by stale session data, viewing the wrong account, or a short delay while payment confirmation finishes syncing.

  1. 1Refresh the billing page.
  2. 2Check whether Last Purchase shows the correct pack.
  3. 3Sign out and sign back in.
  4. 4Confirm the same account email was used for payment.

When support should step in

If Last Purchase is correct but Current Plan is still wrong after a refresh and re-login, support should check the account role and payment record.

  • Include the account email
  • Include the payment ID
  • Attach a screenshot of the billing page
  • Mention the approximate purchase time

Need A Human Touch?

Escalate with the right details and get a faster answer.

When the article does not fully solve the problem, the fastest support requests include the account email, payment ID or job ID, a screenshot, and the approximate time of the issue.

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