Standalone product help, without the dashboard chrome.
Browse documentation in a focused view, then jump straight back into the app whenever you are ready.
Set expectations for failed jobs, refunds, and the information support needs to investigate.
If a generation fails, the system should mark the job as failed and refund eligible credits automatically.
Users should then be able to retry with a better source image or a simpler setup if needed.
Support can move much faster when the user includes a job ID, screenshot, account email, and approximate failure time.
Need A Human Touch?
When the article does not fully solve the problem, the fastest support requests include the account email, payment ID or job ID, a screenshot, and the approximate time of the issue.