Custom Models2 min read

How custom model status works

Explain Draft, Processing, Ready, Failed, and Archived so users know when to wait or escalate.

Help Center Custom ModelsHow custom model status works

Common statuses

Statuses tell the user whether the model is still being prepared, ready to use, or needs attention.

Draft: setup started but not completed
Processing: the model is still preparing
Ready: available inside Generate
Failed: something went wrong and may need a retry
Archived: no longer active for use

When to contact support

If a model remains in Processing for too long or moves to Failed unexpectedly, support should receive the model name or identifier plus a screenshot.

Need A Human Touch?

Escalate with the right details and get a faster answer.

When the article does not fully solve the problem, the fastest support requests include the account email, payment ID or job ID, a screenshot, and the approximate time of the issue.

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