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Account & Security2 min read

How to request account deletion and data deletion

Explain the support path users can take when they want their account removed or their data reviewed for deletion.

Help CenterAccount & SecurityHow to request account deletion and data deletion

What users should include

Users can start account deletion from the in-app Account page and should use the same account email whenever possible.

  • Account email
  • Any recent payment or order reference if billing is involved
  • Whether the request is for full account deletion or a privacy or data question

What may still be retained

Deleted accounts can move into a retention window before permanent purge. Some records may still need to be retained for legal, payment, fraud-prevention, security, or audit reasons even after account deletion is processed.

Need A Human Touch?

Escalate with the right details and get a faster answer.

When the article does not fully solve the problem, the fastest support requests include the account email, payment ID or job ID, a screenshot, and the approximate time of the issue.

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